We carried out a review of the data available to us about YourLife (Henley on Thames) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about YourLife (Henley on Thames), you can give feedback on this service.
YourLife (Henley on Thames) is a domiciliary care agency providing the regulated activity of personal care within an assisted living complex. The service provides support to people living in their own homes. At the time of our inspection there were 4 people receiving a regulated activity from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were kept safe from abuse and harm. The service had systems to report and investigate concerns and staff knew how to report these. Care plans identified how potential risks should be managed to reduce the likelihood of people experiencing harm. Staff understood the risks to people and delivered safe care in accordance with people's support plans. There were enough staff to keep people safe and meet their needs. Robust recruitment processes aimed to ensure only suitable staff were selected to work with people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were supported in a kind and caring way by staff who knew them well. They were happy with the support they received from staff. People's privacy and dignity was considered and maintained, and people were encouraged to make choices. People's preferences, including their likes and dislikes were considered, and they received support based on these needs.
Each staff member had received induction, training and shadowing which enabled them to meet people's needs effectively. Supervision for staff was held regularly and staff felt supported by the management to perform their role.
People and staff spoke positively of the management; they found them approachable and supportive. There were systems to monitor, maintain and improve the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 March 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.