Homecare Team Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respectedtheir privacy and dignity. Staff treated colleagues from other organisations with kindness andrespect.

The feedback we received about the care provided was positive. One relative said, “Exceptionally kind, caring and respectful staff.” Another relative said, “Kind, caring and very respectful. They always ask for consent before any personal care and help (person) choose their clothes and her culture is fully supported.” A third relative added, “I can’t speak highly enough of the care provided.”

Families told us people were always treated with dignity and respect when staff were delivering their care. One relative said, “Very kind and caring staff. They always treat (person) with respect and dignity. They were very supportive after a recent bereavement and can speak (person’s) language fluently which is a big help.” Another relative said, “Staff are respectful and caring. They ask for consent before any personal care is provided.”

The provider treated people as individuals and ensured care, support and treatment reflected their specific needs and preferences.

The provider ensured care plans were tailored to the individual needs and preferences of each person, taking into account their cultural, religious, and spiritual requirements. Care plans were reviewed with people and, where appropriate, their families to ensure they remained accurate and reflective of current needs.

One person, who was receiving care from Homecare Team Ltd experienced a significant decline in their emotional wellbeing following the death of a family member. His faith had previously been central to his daily life, but he became socially isolated, rarely left his home and disengaged from attending his local mosque.

Staff took time to understand the importance of the person's cultural and religious beliefs, recognising the changes from his usual routines and the effect of bereavement on his wellbeing. Their person-centred approach ensured his individual needs, preferences and identity were understood, providing a foundation for support that reflected what mattered most to him.

Staff promoted people’s independence, so people knew their rights and had choice and control over their own care, support and wellbeing. This helped enable people to remain in their own homes where possible.

Care plans provided details about things people were able to do for themselves, and families told us staff promoted people’s independence where possible. One relative said, “(Person) isn’t the most able, but where possible, staff will let them do what they can.”

Staff understood about how to ensure people’s independence was promoted. One member of staff said, “We give people choices and provide encouragement rather than insisting they must do something.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We saw several instances where Homecare Team has responded well to people’s immediate needs. One person, who lived alone, had a history of type 2 diabetes, hypertension and mild vascular dementia. Although able to communicate basic needs in English, they preferred speaking Polish via their family. Staff understood their personal preferences, including their wish to remain independent, prepare traditional meals and maintain contact with her family.

During routine visits, staff had recognised subtle changes in the person's usual presentation, including increased fatigue and forgetfulness. Staff responded promptly by contacting the person's GP, increasing monitoring of her food and fluid intake, blood glucose levels and mobility, and documenting any changes. This ensured the person avoided hospital admission as a result.

The provider supported staff wellbeing, which enabled staff to deliver caring, person‑centred support.

There were policies and procedures in place regarding staff well-being which provided details about mental health, emotional support, physical safety and avoiding isolation. The service also operated an employee of the month scheme, which recognised staff contributions for their work.

Staff said they enjoyed working for Homecare Team and spoke of a positive culture at the service. One member of staff said, “There is the best staff culture, and everyone is very respectful towards each other.” Another member of staff said, “All the staff are really good, and I enjoy working from them. Interesting as well as we come from different cultural backgrounds.”