Bayith Rest Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives were positive about the caring nature of staff. Comments included, “Staff are very kind and caring towards Mum.”, They [staff] go the extra mile. Night staff are wonderful.” and “The staff are brilliant. They are very caring. They seem concerned about her [Person’] wellbeing. They make sure she’s clean and tidy.”

Staff told us how they protected people's privacy during personal care. This included listening to people, respecting their choices and closing doors and curtains. People and their relatives confirmed this. Interactions between people and staff were positive. Staff spoke to people with warmth, at a relaxed pace demonstrating genuine interest and affection towards them.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People and relatives told us staff knew people well. For example, a relative said, “Staff do personalise how they are with her [Person] and she is well looked after.” Staff made an effort to get to know people and what was important to them. Birthdays and special events were celebrated. People told us they had plenty to do and enjoyed the activities on offer. For example, 1 person said, “Oh yes there is lots to do here, I like the lucky numbers [game], sometimes we have entertainment in, singers. They are good. I don’t go out with the staff. My daughters take it in turns to take me out. I like knitting and I do that.” Staff told us there was a variety of activities on offer, but they would like to be able to take people out more. The manager was aware of this and was recruiting more staff to achieve this. During our site visits, we observed people engaged in activities, and they appeared happy. The manager and staff told us how they would support people with their diverse needs. People’s rooms were homely, personalised and individual to them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

A person told us how staff had helped them to be more independent and how this had positively impacted their life. The manager told us: “[Person] came to Bayith unable to carry out any personal tasks themselves … With support from the team, she is now able to [description of achievements]. [Person] knows the team are there to support if she feels like she needs it, however these accomplishments have really helped her to gain control over her life and I feel helped her to focus on positive things.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff knew people and their care needs well. We frequently observed staff checking in with people to ensure their wellbeing. People told us staff were always available and attended to their needs promptly. For example, 1 person said, “There’s always someone [staff] here if I need them.” Another person said, “If I use my buzzer or sensor mat, they [staff] come very quickly.” Staff told us there was enough staff to support people in the way they needed. One staff member said, “We are always there, they [people] are never left. We always make sure 1 of us is in the lounge. One of the ladies is bedfast so we regularly check in.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they found the manager supportive. For example, 1 staff member said, “[Manager] is so supportive. She’s a massive help. If there’s ever been an issue, we could go to her and not worry. She’s very quick at actioning things.” Staff told us the manager sometimes worked with them which meant they had a good understanding of their day-to-day work. Staff said they appreciated this. The provider had organised an independent counselling company to support staff should need it. Staff said they enjoyed their work. One staff member said, “I genuinely enjoy coming to work, we are like a big family.”