We carried out a review of the data available to us about ROSEBANK 2 on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about ROSEBANK 2, you can give feedback on this service.
Rosebank 2 is a domiciliary care agency registered to provide personal care to people in their own homes. The services they provide include personal care, housework and medicines support. At the time of inspection, the service provided personal care to one person. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service:
The person using the service was unable to speak with us due to their needs. The person's relative spoke positively about the service and the care provided to their family member. They were confident their family member was safe when in the presence of care workers.
Systems were in place to protect people from abuse. These included safeguarding policies and appropriate training for staff. Staff understood how to protect people from poor care and abuse. Personalised risk assessments helped keep the person safe and supported their independence.
Personalised care was provided to the person from a small, consistent staff team who valued the relationships they had built with the person.
Recruitment procedures were in place. The suitability of staff was assessed before they were recruited to support people using the service. Care staff were punctual and stayed the agreed amount of time.
Suitable infection control practices helped to prevent and control the spread of infections including COVID-19.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
An assessment of people’s needs and preferences was carried out prior to the development of care plans. These provided the information and guidance staff required to ensure people's individual needs were met in the way they wanted. Care plans were person centred.
Staff received appropriate training to carry out their role effectively. Care workers told us they were well supported by management. Care workers spoke positively about morale and told us they felt valued working at the service.
The service had a system in place to assess, monitor and improve the quality and safety of the services provided. However, the service had recently started providing services to people and was in the process of implementing checks and audits which had not yet been embedded in practice. We have made a recommendation about the management of governance systems.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The service was registered with us on 31 March 2021 and this is the first inspection.
Why we inspected
This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service.
The inspection was prompted because the service has not had an inspection and a rating since it was first registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.