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Archived: West Lodge Residential Care Home

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Inspection report

Date of Inspection: 14 September 2012
Date of Publication: 19 October 2012
Inspection Report published 19 October 2012 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 September 2012, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

The three staff files we looked at showed that staff had a range of identity and other checks undertaken before they commenced employment. These checks included Criminal Records Bureau (CRB) checks and photographic and address identification. Two references were taken and verified before a post was offered. Interview records and application forms were present on the files. If overseas staff had been recruited, copies of visas and residents permits were taken as required. This demonstrated that there were robust recruiting procedures in place.

Staff files confirmed that staff had received an induction after taking up their employment. They informed us that they had been shown around by the Registered Manager and had been shown the provider's policies and procedures. They confirmed that they had shadowed a more experienced member of staff to ensure that they had the skills and experience necessary to fulfil their role.

People that we spoke with confirmed that new members of staff were trained by the manager. One person said, "New staff get in their stride in a day or two."