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Archived: West Lodge Residential Care Home

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Inspection report

Date of Inspection: 14 September 2012
Date of Publication: 19 October 2012
Inspection Report published 19 October 2012 PDF

Overview

Inspection carried out on 14 September 2012

During a routine inspection

We spoke with two people who used the service and one relative of a person who used the service.

People said that they felt safe living at the service and that staff were, �Lovely and caring.� They told us that staff were respectful and that they were, �Very well looked after.�

People said that they felt involved in their care and that staff treated them as they would like to be treated. However, one relative said, "There is a strong routine: get up at between 8.00am and 8.30am, have a bath every Tuesday. Drinks are at set times but they will get you one if you are thirsty." A person who used the service said, "Getting up time is 8.00am." Another person said, "I don't get given cornflakes when I want them. I get given porridge."

We were unable to communicate verbally with all of the people who used the service to gather information as a result of their limited verbal communication or poor cognitive ability. We spent time directly observing care or listening to everyday interactions to help us to determine what it was like for people living there. We saw sensitive interactions during the lunchtime, demonstrating that people were treated with consideration and respect.

We asked people if they thought there was enough to do at the service. One person said that they liked listening to people singing at the service, whereas the other two people we spoke with said that there wasn�t much to do. One of these people said they were, �Bored stiff.�