• Care Home
  • Care home

Ann Charlton Lodge

Overall: Good read more about inspection ratings

Eden Hall Grove, Redcar, Cleveland, TS10 4PR (01642) 480660

Provided and run by:
East Cleveland M.S. Home

Latest inspection summary

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Background to this inspection

Updated 28 January 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

An inspector, an assistant inspector, a specialist advisor pharmacist and a specialist advisor nurse carried out this inspection.

Service and service type

Ann Charlton Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

An interim manager was appointed to manage the service in June 2019 while the provider recruited a new registered manager. A new manager was appointed in January 2020, who intended to apply to be registered manager. In this report ‘the manager’ will refer to the interim manager, who was still in post during our inspection.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we held about the service, including the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales.

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection

During the inspection

We spoke with four people who used the service and five relatives about their experience of the care provided. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spoke with nine members of staff, including the manager, clinical, care, activities, kitchen and maintenance staff.

We reviewed a range of records. This included five people’s care records and 23 medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at staffing records.

Overall inspection


Updated 28 January 2020

About the service

Ann Charlton Lodge is a residential care home providing personal and nursing care for up to 25 people who have multiple sclerosis or related conditions of the nervous system. At the time of the inspection 23 people were using the service.

The service offers ground floor accommodation to people across four separate wings, each of which has separate adapted toilet and bathing facilities. There are communal lounge and dining areas.

People’s experience of using this service and what we found

People told us they felt happy and safe at the service. One person said, “It's the best thing I ever did moving here.” Staff treated people with dignity and respect.

Medicines were managed safely. Risks were monitored and addressed. People were supported by stable staffing teams who had been safely recruited. People were safeguarded from abuse.

Staff received regular training, supervision and appraisal. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received effective help with eating and drinking.

Support was based on people’s assessed needs and preferences. People were assisted to express their views and communicate effectively. People took part in activities they enjoyed.

Quality assurance systems were in place to monitor and improve standards at the service. Staff had worked collaboratively with external professionals to improve the service since our last inspection. Feedback was sought and acted on.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 6 July 2019) and there were three breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulation.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.