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Inspection Summary


Overall summary & rating

Good

Updated 27 March 2019

About the service:

Lawton Rise accommodates 62 people living with dementia across four separate units, each of which have separate adapted facilities. At the time of the inspection 55 people were using the service

People’s experience of using this service:

At the last inspection in December 2017, the service was rated as Requires Improvement overall, with breaches of the regulations in relation to staffing. The provider wrote to us to tell what action they would take to comply with these regulations. At this inspection, we found that the provider had made considerable improvements and there were no longer breaches of the regulations. The home had improved and is now rated as Good.

People's care was not always responsive to their needs. One person did not always receive the support they needed and improvements were needed to support people living with dementia. People had the opportunity to participate in activates they enjoyed. There was a complaints procedure in place.

The care people received was safe. Individual risks were considered. Safeguarding procedures were in place. Medicines were managed in a safe way. There were enough staff available for people. Infection control procedures were implemented. Lessons were learnt when things went wrong in the home.

The care that people received was effective. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff received an induction and training that helped support people. People received support from health professional when needed. People enjoyed the food and were offered a choice. The environment was adapted to meet people’s needs.

People and relatives were happy with the staff and supported in a kind and caring way. People were offered choices, remained independent and their privacy and dignity was maintained.

There were audits in place which were effective in continually developing the quality of the care that was provided to them. There were systems in place to ensure staff, people and relatives could give feedback on the service.

More information is in the full report.

Rating at last inspection:

Requires Improvement (Last report 13 December 2017). We issued a Warning Notice in relation to Regulation 18 of the Health and Social Care Act (Regulated Activities) regulations 2014.

Why we inspected:

This was a planned inspection based on the rating at the last inspection. However, we had received information of concerns about the service.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 27 March 2019

The service was Safe

Details are in our Safe findings below.

Effective

Good

Updated 27 March 2019

The service was Effective

Details are in our Effective findings below.

Caring

Good

Updated 27 March 2019

The service was Caring

Details are in our Caring findings below.

Responsive

Requires improvement

Updated 27 March 2019

The service was not always responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 27 March 2019

The service was well-led

Details are in our Well-Led findings below.