Updated 16 February 2022The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection we looked at the infection control and prevention measures in place. This included checking the provider was meeting COVID-19 vaccination requirements. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
The inspection was carried out by four inspectors in total; two inspectors on the first day of our site visit and three inspectors on the second day of our site visit (one inspector was present on both days of the visit).
Service and service type
Lawton Rise Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced. Inspection activity started on 7 January 2022 and ended on 24 January 2022. We visited the service on 7 January 2022 and 17 January 2022.
What we did before the inspection
We reviewed information we had received about the service in the last 12 months. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We attempted to speak with multiple people, however some people were unable to discuss their opinions, due to their needs. We spoke with two people who used the service who were able to speak with us. We spent time in communal areas and observed interactions between people and staff. We also spoke with 13 relatives over the phone about their experience of the care provided. We spoke with nine members of staff including the registered manager, deputy manager, the area manager, nurses and senior care workers and care workers.
We reviewed a range of records. This included seven people’s care records and multiple medication records. We also looked at an additional seven people’s risk assessments in relation to their specific needs. We looked at two staff files in relation to recruitment. A variety of records relating to the management of the service, including audits, policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at meeting records, policies and quality assurance records. A follow up telephone call with the registered manager also took place.