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Care Homes Stoke Limited

Overall: Good read more about inspection ratings

Unit 10 Burslem Enterprise Centre, Moorland Road, Stoke-on-trent, ST6 1JQ (01782) 815182

Provided and run by:
Care Homes Stoke Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 8 January 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection consisted of one inspector and an expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service.

Service and service type:

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults and younger disabled adults.

Not everyone using Care Homes Stoke receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

Inspection site visit activity started on the 6 December 2018 and ended on the 11 December 2018. It included telephone calls to people and relatives to gain feedback about the service and telephone calls to staff who provided support to people. We visited the office location on 10 December 2018 to see the registered manager/office staff and to review care records and policies and procedures.

What we did:

We used the information we held about the service to formulate our planning tool. This included information the provider sent us in the Provider Information Return. We require this information from providers at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed other information we held about the service. This included notifications about events that had happened at the service, which the provider was required to send us by law. For example, safeguarding concerns, serious injuries and deaths that had occurred at the service.

We spoke with two people who used the service and eight relatives to gain their experiences of the service provided. We spoke with six staff, the registered manager and the provider.

We viewed four people’s care records to confirm what people and staff had told us. We also looked at documents that showed how the service was managed which included training and induction records for staff employed at the service and records that showed how the service was monitored by the registered manager and provider.

Overall inspection


Updated 8 January 2019

What life is like for people using this service:

People were supported by safely recruited staff, who had the skills and knowledge to provide effective support. Staffing levels were regularly reviewed to ensure there were enough staff available to meet people’s needs. Effective care planning and risk management was in place which guided staff to provide support that met people’s needs and in line with their preferences.

People were supported by caring staff who promoted choices in a way that people understood, this meant people had control and choice over their lives. End of life planning had been completed which ensure people were supported in line with their wishes.

Effective systems were in place to monitor the service, which ensured people’s risks were mitigated and lessons were learnt when things went wrong. There was an open culture within the service. People and staff could approach the manager who acted on concerns raised to make improvements to the delivery of care.

The service met the characteristics of Good in all areas; more information is available in the full report below.

Rating at last inspection: Requires Improvement (report published 20 June 2017).

About the service:

Care Homes Stoke is a domiciliary care agency that was providing the regulated activity of personal care to 71 people in their own homes at the time of the inspection.

Why we inspected:

This was a planned inspection based on the rating at the last inspection. At the last inspection the service was rated requires improvement overall (in the key questions of Safe, Effective and Well Led). We found the required improvements had been made and the service has met the characteristics of Good in all areas. The overall rating is Good.

Follow up:

We will continue to monitor the service through the information we receive.