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Care Homes Stoke Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 8 January 2019

What life is like for people using this service:

People were supported by safely recruited staff, who had the skills and knowledge to provide effective support. Staffing levels were regularly reviewed to ensure there were enough staff available to meet people’s needs. Effective care planning and risk management was in place which guided staff to provide support that met people’s needs and in line with their preferences.

People were supported by caring staff who promoted choices in a way that people understood, this meant people had control and choice over their lives. End of life planning had been completed which ensure people were supported in line with their wishes.

Effective systems were in place to monitor the service, which ensured people’s risks were mitigated and lessons were learnt when things went wrong. There was an open culture within the service. People and staff could approach the manager who acted on concerns raised to make improvements to the delivery of care.

The service met the characteristics of Good in all areas; more information is available in the full report below.

Rating at last inspection: Requires Improvement (report published 20 June 2017).

About the service:

Care Homes Stoke is a domiciliary care agency that was providing the regulated activity of personal care to 71 people in their own homes at the time of the inspection.

Why we inspected:

This was a planned inspection based on the rating at the last inspection. At the last inspection the service was rated requires improvement overall (in the key questions of Safe, Effective and Well Led). We found the required improvements had been made and the service has met the characteristics of Good in all areas. The overall rating is Good.

Follow up:

We will continue to monitor the service through the information we receive.

Inspection areas

Safe

Good

Updated 8 January 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 8 January 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 8 January 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 8 January 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 8 January 2019

The service was well led.

Details are in our Well Led findings below.