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St Mary's Convent and Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 3 January 2020

About the service

St Mary's Convent and Nursing Home is a care home providing accommodation for up to 60 people who require personal care and support. At the time of the inspection there were 57 people using the service. The service was divided into four units for people who required nursing care and residential care.

People’s experience of using this service and what we found

People received exceptional person-centred care and were supported to have choice and control. Care plans were personalised and recorded people’s preferences, so staff knew how to respond to people’s needs in an effective but sensitive way. There were various activities on offer and people could choose to engage in activities that were meaningful to them. People were supported with their interests and links with the community were maintained. Families were welcomed to the home. There was a complaints procedure in place and the provider responded to complaints appropriately.

The provider had systems in place to safeguard people from the risk of abuse and staff knew how to respond to possible safeguarding concerns. There were also systems in place to identify and manage risks. Safe recruitment procedures were in place and there were enough staff to meet people’s needs. Medicines were managed and administered safely. Staff followed appropriate infection control practices to prevent cross infection.

Supervisions, appraisals and competency testing provided staff with the support they required to undertake their jobs effectively and safely. People's needs were regularly assessed to ensure these could be met. People were supported to maintain healthy lives and access healthcare services appropriately. People were also supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives consistently told us people were cared for by kind and supportive staff who knew the needs of the people they cared for well. The home was inclusive, respectful and staff went that extra bit further to ensure people were able to live in a way that suited their preferences and needs. People were involved in making decisions about their day to day care and their opinions were listened to and valued. Independence was promoted.

The provider had systems in place to monitor, manage and improve service delivery and to improve the care and support provided to people. People using the service and staff reported the registered manager was approachable and promoted an open work environment. All stakeholders said the home was well led. Clear leadership contributed to people and staff being positive about the management of the home and feeling valued and respected.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published 6 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 3 January 2020

The service was exceptionally responsive.

Details are in our responsive findings below

Well-led

Good

Updated 3 January 2020

The service was well-led.

Details are in our well-Led findings below.