Background to this inspection
Updated
28 April 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was announced.
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 30 March 2022 and ended on 30 March 2022. We visited the location’s office/service on 30 March 2022.
What we did before the inspection
We reviewed information we had received about the service since their registration. We sought feedback from the local authority who work with the service.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection
We spoke by telephone with one person and two members of staff including the registered manager and one care staff.
We reviewed a range of care records. We looked at two staff files in relation to recruitment and staff development and support. A variety of records relating to the management of the service, including policies and procedures and staff training and quality assurance records.
After the inspection
We continued to seek clarification from the provider to validate evidence found.
Updated
28 April 2022
About the service
Stare Care Solutions is a domiciliary care service providing personal care people in their own home. At the time of the inspection, one person was receiving support from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People who used the service praised that the kindness and compassionate nature of staff and told us they were always attentive to their needs and they felt safe amongst staff.
People’s care plans provided staff with the information they needed to support people and to understand their preferences and choices. However, staff would benefit from some information about people’s risks and management of homely remedies (over the counter medicines) such as creams.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were safely recruited and supported by the registered manager. The registered manager was sourcing additional practical training to supplement staff’s eLearning training and was implementing competency assessments to check staff practices.
Systems were in place for people to raise concerns and for the registered manager to receive feedback from people who used the service. This enabled them to monitor the quality of the service being provided to people.
The provider planned to review their quality assurance systems, policies and business contingency plan to ensure they had clear systems in place to safely manage and monitor the service before it expanded. The service does not currently support autistic people and people with a learning disability. However, we have signposted them to current guidance and the principles of Right support, right care, right culture when supporting people with a learning disability.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in March 2021 and this is the first inspection.
Why we inspected
This service had not been inspected since their registration; therefore, this inspection was carried out to gain assurances about the quality of care and systems used to monitor and manage the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.