We carried out a review of the data available to us about Reablement West on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Reablement West, you can give feedback on this service.
Reablement West service provides care and support for people who need immediate support to live independently in their own home; this may be as a result of a crisis or illness or following a discharge from hospital. They provide short term support for people to regain independence or identify if people require a permanent care provider to meet their longer-term care needs. At the time of the inspection the service was supporting 41 people.
People’s experience of using this service and what we found
People were cared for safely. Risk’s to people’s health were assessed to reduce any risks identified. Safe recruitment practices were in place and staff understood their responsibilities to keep people safe from harm or abuse. People received their medicines safely and there were effective practices in place to protect people from infection.
Needs were assessed prior to people receiving support and their independence was promoted. Staff were skilled and received the training they required to fulfil their roles. They received regular supervision to develop their roles. People were supported with their meals and to maintain a balanced diet where needed. Referrals were made to health professionals and the service liaised closely with other social care and health professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the providers policies and systems supported this practice.
Staff were empathetic, kind, caring and respectful. Care was provided in a dignified and respectful way. People and their relatives were listened to and were able to make decisions about the care and support they needed.
People received person-centred care. People were able to make choices about the way they wanted their care to be provided and encouraged to do things for themselves to remain as independent as possible.
A complaints policy and procedure was in place so any complaints could be dealt with appropriately. People felt able to raise concerns with staff and management if needed. The registered manager had a good understanding of the regulatory requirements of their role.
Relatives of people told us they felt the service was well managed, and communication was good. Systems were in place to monitor and check on all areas of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The last rating for the service under the previous provider was Good, published on 8 May 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.