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Inspection Summary


Overall summary & rating

Good

Updated 29 May 2019

About the service

La Luz is a residential home which provides accommodation for a maximum of 16 people. The people accommodated at the home are elderly and have a variety of care and mobility needs, many of whom are living with the experience of dementia. The home has the provision to look after residents who speak Spanish as their first language. At the time of our visit 14 people were living in the home.

People’s experience of using this service and what we found

People were positive about the care and support they received. Staff were seen to interact with people in kind and compassionate ways.

People were supported to remain safe. Risks to their health and safety had been identified and well managed to reduce the risk of harm. Staff understood their roles and responsibilities around keeping people safe, including the identification and reporting process if abuse was suspected. Staffing levels were kept at safe numbers to ensure peoples support needs could be met. Peoples medicines were well managed, so they had their medicines when they needed them. Cleanliness and infection control processes ensured the home was kept clean and tidy.

Peoples were involved in assessments of their needs to make sure the home could meet those needs, before they moved in. Staff received training and supervision ensure they had the skills necessary to provide care and support that people needed. People had enough to eat and drink. We have recommended that the provider review the meal portion size, as three people were heard to say that they found the portion size too large. This can put people off eating. People had access to health care professionals when needed. Staff worked with these professionals by following guidance given, such as changes in medicines, or adjusting food to meet dietary requirements.

People were supported to have maximum choice and control of their lives and staff did support them in the least restrictive way possible; the policies and systems in the service did support this practice.

People were supported by kind and caring staff. Staff knew people as individuals and were able to communicate with them in a way they could understand.

People had care plans that detailed their care and support needs. Wherever possible people or their relatives were involved in reviews of their care. People had access to indoor activities to help keep them active and stop them being bored. People commented that they would like more access to outdoor activities, when the weather was better. People would be supported at the end of their lives because processes were in place to record their preferences and wishes.

The provider wished to provide a service that made people feel part of their family. People confirmed that this was how they felt. There was a family atmosphere at the home with people and staff enjoying each other’s company. People, their relatives and staff were all involved in giving feedback about the home, and any areas that may need to be improved. The registered manager listened to feedback and made changes where they could.

Rating at last inspection:

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 29 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 29 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 29 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 29 May 2019

The service was well-led

Details are in our Well-Led findings below.