We carried out a review of the data available to us about Care Advocates LTD Head Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care Advocates LTD Head Office, you can give feedback on this service.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Care Advocates LTD - Head Office is a care service providing personal care to people in supported living services across London. At the time of the inspection 3 people were receiving personal care in 2 services. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Right Support: Model of Care and setting that maximises people’s choice, control and independence
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive ways possible and in their best interests; the policies and systems in the service supported this practice. People received the right support in relation to their medicines and the provider had good oversight of this. People were involved in planning their care and received care how they preferred, such as personal care and their choice of meals. People were supported to be as independent as they wanted to be and to set goals to improve their independent living skills.
Right Care: Care is person-centred and promotes people’s dignity, privacy and human rights
People received the right support in relation to risks, such as those relating to a learning disability and/ or autism. There were enough staff to support people safely. The provider checked staff were suitable to work with people through recruitment checks. Staff received training in infection control practices, including the safe use of personal protective equipment (PPE). People were treated with dignity and respect and were given the privacy they needed. People were encouraged to raise any concerns or complaints, and these were responded to appropriately.
Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.
The provider understood their requirement to notify CQC of significant events as required by law. The registered manager and staff understood their roles and responsibilities. The registered manager engaged and consulted well with people using the service, relatives and staff. Staff were well supported by the provider through induction, training, supervision, and meetings. People were supported to live healthy lives.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 5 March 2021 and this is the first inspection.
Why we inspected
This inspection was prompted because of the length of time since the service registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.