We carried out a review of the data available to us about United Response - Salford DCA on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about United Response - Salford DCA, you can give feedback on this service.
About the service
United Response - Salford DCA is a is a branch of the national charity United Response, which provides a range of support services for adults and young people with learning disabilities, autism, mental health needs or physical disabilities. United Response - Salford DCA provides care and support to people living in 'supported living' settings within the Salford area so that they can live as independently as possible. The service can support up to 24 people across 10 properties. At the time of inspection 24 people were using the service.
People’s experience of using this service and what we found
Right Support
The service and its staff supported people to have the maximum possible choice, control and independence. People had control over their own lives. Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs. Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People were supported to pursue their interests and achieve their aspirations and goals. Staff supported people to take part in activities in their local area and to interact online with people who had shared interests. This had been particularly important when access to day centres and some social venues had been restricted due to the COVID-19 pandemic. Staff supported people to play an active role in maintaining their own health and wellbeing, including managing their medicines and attending medical appointments. Health and wellbeing was championed within the service, this included active participation in local health initiatives.
Right Care
The care people received supported their needs and aspirations, was focused on their quality of life, and followed best practice. Staff understood how to protect people from poor care and abuse. Staff received training in how to identify abuse and report safeguarding concerns and worked with other agencies and professionals to ensure and maintain people’s safety. The service had enough appropriately skilled staff to provide planned care and keep people safe. Staff understood people’s cultural needs and promoted equality and diversity in their support for people. People received kind and compassionate care from staff who knew them well and how the wished to be supported. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.
Right culture
People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals through reviews, surveys and ongoing discussion. There were systems in place to monitor the quality and safety of the service and any learning was identified and acted on. Staff received enough support and supervision to carry out their roles effectively.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 4 March 2021 and this is the first inspection.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support, right care, right culture.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.