We carried out a review of the data available to us about United Response - Greater Manchester DCA on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about United Response - Greater Manchester DCA, you can give feedback on this service.
About the service
United Response – Greater Manchester is a supported living service providing personal care to 17 people at the time of the inspection. The service can support up to 19 people with learning disabilities and autism.
People’s experience of using this service and what we found
Right Support
Staff supported people to have the maximum possible choice, control and independence over their own lives. Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People had a choice about their living environment and were able to personalise their rooms. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome. Staff supported people to play an active role in maintaining their own health and wellbeing.
Right Care
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care, abuse and harm. The provider had robust safeguarding systems which included working alongside other agencies when things went wrong. Staff had training on how to recognise and report abuse and they knew how to apply it. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. People could take part in activities and pursue interests that were tailored to them. The provider gave people opportunities to try new activities which enhanced and enriched their lives.
Right culture
People received good standard of care, support and treatment because trained staff and specialists could meet their needs and wishes. Staff placed people’s wishes, needs and rights at the heart of everything they did. People and those important to them, including advocates, were involved in planning their care. Managers ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.
People told us they felt safe and knew how to raise concerns. Staff assessed health and safety risks and supported infection prevention and control processes. There were enough staff to meet peoples’ needs and recruitment processes were ensured staff were suitable to work with vulnerable people. Peoples’ health and nutrition needs were supported, and staff were aware of their responsibility to promote peoples’ rights. Systems were in place to monitor quality and safety, and the provider sort regular feedback from people to improve their support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 4 March 2021 and this is the first inspection.
Why we inspected
We undertook this inspection to assess the service was applying the principles of Right support right care right culture.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.