Archived: Meliora Medical Group Head Office

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of Meliora Medical Group Head Office on 23 January 2023. Meliora Medical Group first registered with CQC in March 2021. This was the first CQC inspection of this location under the current CQC inspection methodology.

The registered manager is the partner and head of medical services for the company. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. Therefore, we did not inspect or report on these services. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Our key findings were:

• The service provided care in a way that kept service users safe and protected them from avoidable harm.
• Service users received effective care and treatment that met their needs.
• Staff dealt with service users with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet service users’ needs. Service users could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

• Review how safeguarding concerns are recorded and develop systems to be informed when a child is subject to safeguarding processes.
• Review service user feedback to consider if any need to be recorded as a complaint.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services