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Inspection Summary


Overall summary & rating

Good

Updated 14 March 2019

About the service: Norwich Supported Living provides care and support to people with learning disabilities. At the time of the inspection it was providing support to 15 people who used the regulated service. This service provides care and support to people living in “supported living” settings so that they can live in their own home as independently as possible.

People’s experience of using this service:

• The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

• People were protected from abuse, neglect and discrimination. Staff ensured people’s safety and acted when necessary to prevent any harm

• Individual risks to people were assessed and managed to keep people safe.

• Medicines systems were organised and people were receiving their medicines when they should.

• The service was very person centred and assessed people’s needs and individual preferences.

• Staff told us that the training they attended was good and gave them the skills and knowledge they needed to support people.

• Health care professionals such as district nurses, the GP, and dietician had been involved in people’s care.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• People were supported to express their views and staff were knowledgeable about people’s preferred communication methods.

• People were supported to pursue their own hobbies and interests.

• People were supported at the end of their life

• The service was well led and managed.

• People and staff were very positive about the management of the service and particularly about recent changes.

• The views of people and staff were actively sought by managers to develop and improve the service for the future.

• The service had links with the local community to enhance the lives of people using the service.

Rating at last inspection: At the last inspection the service was rated good. (4 July 2016)

Why we inspected: This was a scheduled, planned inspection based on the previous rating.

Inspection areas

Safe

Good

Updated 14 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 14 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 14 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 14 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 14 March 2019

The service was well-led

Details are in our Well-Led findings below.