During an assessment under our new approach
Date of Assessment: 30 October to 11 November 2025. This service is a domiciliary care service, registered to provide personal care for people living in their own homes in the community. They provide support to people with a range of different needs including older people and younger adults. At the time of the assessment 95 people were using the service, 85 of which were receiving the regulated activity of personal care. Not everyone who uses a domiciliary service receives personal care. CQC only inspects where people receive personal care.
An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not supporting anyone whose primary support need was a learning disability or autism. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. This provider was able to demonstrate how they were meeting the underpinning principles of ‘Right support, right care, right culture’.
We rated this service under our previous methodology in August 2022 where it was inspected and rated as good overall with requires improvement in safe. At this assessment we reviewed all 5 key questions and rated the provider overall good.
Care records for some people needed more detail. Whilst we found no harm to people, further information was needed to ensure risks were fully mitigated and to ensure staff had all information needed to be able to provide care and support that was safe, consistent and effective.
There were enough staff with the right skills, qualifications and experience. Staff received appropriate training, and the management team supported staff through regular supervisions and appraisals. Recruitment systems were in place, but these needed to be reviewed to fully ensure the safe recruitment of staff. This was actioned immediately by the provider.
The provider had processes to safeguard people from the risk of abuse. Staff were knowledgeable about safeguarding and knew how to act on concerns. Lessons were learnt from incidents and shared with staff.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated people as individuals and supported their choices.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported and felt happy in their roles.
Governance systems were in place and there were a range of audits, analysis and checks within the service. This supported safety and quality.