We carried out a review of the data available to us about Eve Care Solutions on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Eve Care Solutions, you can give feedback on this service.
Eve Care Solutions is a domiciliary care agency registered to provide personal care to people in their own homes. The domiciliary care agency provides support to adults with varied needs. At the time of inspection, the service provided personal care to one person. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The person using the service was unable to speak with us due to their needs. The person's relative spoke well of the domiciliary care agency’s communication and the care provided to their family member.
People received a comprehensive assessment of their needs and preferences. Care plans developed from these assessments provided the information and guidance staff required to ensure people’s individual needs were met in the way they wanted.
The person received consistent care from regular care staff who had a good understanding of their care needs and preferences. Care staff were punctual and stayed the agreed amount of time.
Recruitment and selection policies and procedures were robust and helped to ensure that only suitable staff were employed to provide care and support to people.
Systems were in place to protect people from abuse. These included safeguarding policies and appropriate training for staff. Personalised risk assessments helped keep the person safe and supported their independence. Suitable infection control practices helped to prevent and control the spread of infections including COVID-19.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Effective quality checks monitored the care and support provided to people and improvements to the service were made when deficiencies were found.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 02 March 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.