We carried out a review of the data available to us about Apex Prime Care - Abbey Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Apex Prime Care - Abbey Court, you can give feedback on this service.
Apex Prime Care – Abbey Court is an extra care service. The service provides personal care support to people living at Abbey Court. People live in their own flats with some shared facilities.
Not everyone who used the service received personal care. In this service, the Care Quality Commission (CQC) can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided. At the time of our inspection there were 18 people receiving support with personal care.
People’s experience of using this service and what we found
People we spoke with and their relatives were all very positive about the service they received. Their feedback regularly contained words such as “happy", "content" and "well looked after”. One person’s relative said, “I am highly delighted. They are very accommodating.”
The provider had identified a number of improvements needed with respect to the management and governance of the service. The provider had appointed an experienced registered manager from another location to manage Abbey Court. The new manager had developed an improvement plan, but there had not been time to introduce and embed all the changes identified.
The provider had processes in place to manage risks to people’s safety, welfare and wellbeing. There were enough staff to support people safely. There were suitable processes to manage people's medicines where required, and to protect people from the risk of abuse or poor care.
People received care and support that was effective, and staff had the necessary skills and training. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported in a caring way. The service focused on people's independence and dignity. People were respected as individuals. People appreciated they were supported to be as independent as possible. There were good relationships between people and their care workers.
People received responsive care which met their needs and respected their wishes and preferences. People knew how to complain if they needed to. Procedures and staff training were in place to enable people to spend their final days comfortably, with dignity and free of pain if they chose to stay at Abbey Court
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the CQC website at www.cqc.org.uk.
Rating at last inspection:
We registered this service on 18 March 2021 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.