We carried out a review of the data available to us about Apex Prime Care - Basingstoke on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Apex Prime Care - Basingstoke, you can give feedback on this service.
Apex Prime Care - Basingstoke is a home care service providing personal care to people in their own home. The service provides support to people with a range of needs including older people who may be living with dementia, a physical disability, younger people, or people who have a learning disability or autistic spectrum disorder. At the time of our inspection there were 72 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care from staff who knew them and their needs well. Where people required support with medicines this was provided, however we have recommended the provider continues to review some aspects of medicines recording practices.
We received consistently positive feedback that people were treated with kindness, dignity, and respect from staff when meeting their care needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; However, we have recommended the provider reviews their policies and systems.
People received care that was responsive to their needs. Care plans captured people’s needs, choices and preferences in a person-centred way and ensured staff knew what was important to people and how they would like their needs met.
The provider maintained oversight of the service people received and the registered manager created a culture that was open and transparent. Audits were conducted to monitor and review the care provided to people, and where we provided feedback during the inspection the registered manager was engaged and took proactive steps to address our findings.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support: Model of Care and setting that maximises people’s choice, control and independence.
Right Care: Care is person-centred and promotes people’s dignity, privacy, and human rights. We received consistent feedback from people and their relatives that staff supported people in a kind, respectful and dignified manner.
Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive, and empowered lives. The value of people’s independence was at the heart of service delivery.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was Good (published on 25 June 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We have recommended the provider reviews medicines recording practises to ensure they are robust and ensure they fully embed the principles of the MCA and supporting best practice guidance.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.