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The Dovecote Residential Care Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 19 February 2020

About the service

The Dovecote Residential Care Home provides Accommodation for persons who require nursing or personal care for up to 18 people with a learning disability. The home is in Pleasley, Nottinghamshire. At the time of the inspection there were 18 people living at the home. The home accommodates people across two separate buildings, the lodge and the bungalow. Each building has an adapted environment to support people and their needs.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

Systems and processes were in place to ensure people were kept safe. Risks were monitored and managed with robust instructions to support staff to identify risk. Staffing levels were managed and deployed appropriately. Consideration was given to ensure the right staff skill mix was in place. Medicines were managed in a safe way and people received their medicines as prescribed. Infection prevention and control measures were followed in line with legislation. Accidents and incidents were managed with corrective action taken when needed and lessons learned.

People’s needs were assessed to ensure they received the right support. Staff were fully supported and received training that provided them with the skills to do their job. People exercised genuine choice with their meals and received sufficient amounts to eat and drink. Staff worked with other health and social care professionals to achieve good outcomes for people's health and wellbeing. Suitable adaptations had been made to ensure people could access all parts of the home, there were clear systems and processes to support people to access healthcare services. Management and staff understood the principles of the Mental Capacity Act 2005. They ensured best interest and decisions for people were met. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were well supported by staff within the home to live a full life as possible.

Staff demonstrated and promoted dignity and respect. People were respected and empowered to make decisions about their care and support. Where required people had access to information to help them have their voice heard by accessing an advocate or representative to support them. People were encouraged to lead an independent lifestyle.

People received exceptional personalised care from staff who were knowledgeable and skilled to care for them. Staff and the management team worked with passion and dedication and went above and beyond to achieve excellent outcomes for people. The service was creative and innovative in supporting people to live well independently, by using technology to support this. People were encouraged to keep in touch with family and make friends. Staff and the management team were passionate and dedicated to achieving positive outcomes for people. There was an open and transparent culture when dealing with complaints. End of life care was discussed with people and their wishes documented.

The service was well-led by the support manager, as the registered manager was not in control of the day to day running of the service.

There was a clear positive culture throughout the staff team that demonstrated how their open and listening management style and robust quality assurance systems had continual development and improvement at the service. People felt the home was

Inspection areas

Safe

Good

Updated 19 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 19 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 19 February 2020

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 19 February 2020

The service was well-led.

Details are in our well-Led findings below.