Vision Day Support

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness,dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People had developed positive and trusting relationships with staff. Staff were given sufficient time to get to know people, including their preferences, routines and communication needs.

Interactions between people and staff were consistently kind, respectful and considerate. Staff responded in a way that upheld people’s dignity, promoting privacy, respect and independence at all times. A person told us they were treated well by “lovely staff.” Another person gave us a thumbs up sign and a big smile when asked what they thought of staff who supported them.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Personal goals and aspirations were identified and actively supported, enabling people to work towards outcomes that were meaningful to them. Staff showed a good understanding of people’s personal histories, preferences and cultural needs, and provided support in a way that respected these. This included recognising and supporting people’s choices around relationships and social connections.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well-being.

People were supported to maintain and develop relationships with family and friends, helping to reduce social isolation and promote emotional well-being. Opportunities to engage in hobbies and interests were also encouraged, reflecting personal preferences and enhancing quality of life. People told us about hobbies and activities such as sailing, keep fit, gardening and football training.

Where people wished to pursue employment, staff provided support to access opportunities. For example, some people worked in a local café which helped build their skills and confidence. A person told us, “I learn loads, about helping customers.”

The provider listened to and understood people’s needs, views and wishes. Staff anticipated and responded to people’s needs and wishes promptly and respectfully. They demonstrated a good awareness of people’s routines, preferences and potential triggers, ensuring timely and appropriate support. Staff showed a clear understanding of how each person communicated discomfort or distress, including through non-verbal communication. They responded in a meaningful, calm and caring manner, offering reassurance and adapting their approach to meet individual needs.

When speaking about how staff responded to their loved one’s experience of a health emergency a relative said, “[Staff] reacted so quickly. They were brilliant, I can’t fault them.”

The provider cared about and promoted the well-being of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us they felt valued and well supported within their roles. There was clear evidence of a positive working environment where well-being was promoted, and staff felt able to raise any concerns. Staff described a culture of inclusivity, where they were listened to, respected and involved in discussions about the service. This supportive approach contributed to staff feeling motivated and confident in their roles.