We carried out a review of the data available to us about Assured Social Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Assured Social Care, you can give feedback on this service.
Assured Social Care is a domiciliary care agency providing the regulated activity of personal care. At the time of our inspection there were 39 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Risks to people were assessed, and measures were taken to mitigate risk. This ensured people received care and support in a consistent and safe way. Care plans and risk assessments were regularly reviewed and updated with any changes and people’s medicines were managed safely.
Staff had completed mandatory induction training prior to delivering services to people and there was a programme in place to ensure staff would receive refresher training to maintain their skills and knowledge. Staff ensured people received planned, coordinated and person-centred care when they moved between different services, for example discharge from hospital. The service worked closely with external professionals to ensure people received care which met their changing needs.
People and their relatives where appropriate were involved in their care planning and how they wished to be supported. Care plans provided clear information for staff to follow in relation to decisions people had made. People were treated with dignity and respect and staff understood the importance of supporting people to maintain their independence.
The registered manager understood the importance of monitoring the quality performance of the service. There were systems and processes in place which regularly provided this information. Care plans and risk assessments were regularly assessed and reviewed, the management team and staff had a good understanding of how to protect people from harm.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
The service was registered with us on 24 February 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.