14 June 2022
During a routine inspection
About the service
Younique Care is a supported living service providing personal care to people living in their own homes. At the time of inspection the service supported three people.
People’s experience of using this service and what we found
Right Support
The provider didn’t always demonstrate best practice around assessing mental capacity, supporting decision-making and best interest decision-making. This meant people’s rights might not be protected, either to make their own decisions or to be kept safe by best interest decisions being made for them where needed.
However, we found evidence staff were supportive and ensured people had choice in their lives. For example, one person told us who chose what they ate, “Me and my staff, we choose together”. Another person told us “I don’t want to change them, they’re absolutely perfect. They just asked me what support I needed and I told them.”
The service enabled people and those important to them to work with staff to develop the service. Staff valued and acted upon people’s views.
Staff communicated with people in ways that met their needs.
One person told us “They are doing their jobs well. Yes, they’re doing a wonderful job taking care of me.”
Right Care
People received kind and compassionate care. One relative told us “Since they’ve been supporting [person] it’s been brilliant. They are very caring and they love [person] to bits.” Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.
Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.
The service had enough appropriately skilled staff to meet people’s needs and keep them safe.
Right culture
Staff knew and understood people well and were responsive, supporting people to live their lives as they wished.
Staff placed people’s wishes, needs and rights at the heart of everything they did.
The service enabled people and those important to them to work with staff to develop the service. Staff valued and acted upon people’s views.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.
Enforcement and Recommendations
We identified a breach in relation to the need for consent.
We have made a recommendation about recording gaps in staff employment.
We have made a recommendation about collating support information in one document where possible.
We have made a recommendation about audits of the service.
Follow up
Please see the action we have told the provider to take at the end of this report.