Archived: Dazzle Dental Care

Updated 11 February 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We carried out an announced, comprehensive inspection on 10 December 2015. The inspection was carried out by a CQC inspector and a dental specialist advisor. Prior to the inspection we reviewed information submitted by the provider and information available on the provider’s website.

During our inspection visit, we reviewed policy documents and staff records. We spoke with two patients, three members of staff, which included the principal dentist, one trainee dental nurse and a dental hygienist. We conducted a tour of the practice and looked at the storage arrangements for emergency medicines and equipment. We reviewed the practice’s decontamination procedures of dental instruments and also observed staff interacting with patients in the waiting area. We also spoke with patients on the day of the inspection and reviewed Care Quality Commission (CQC) comment cards completed by patients in the two-week period prior to our inspection visit.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 11 February 2016

We carried out an announced comprehensive inspection on 10 December 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

Background

Dazzle Dental Care is located in the London Borough of Barnet and provides private dental treatment to both adults and children. The premises are on the ground floor and consist of one surgery, a reception area and a dedicated decontamination room. The premises are wheelchair accessible and have facilities for wheelchair users. The demographics of the practice is mixed and serves patients from different social and ethnic backgrounds. The practice is open Monday to Saturday 9:30am – 1:00pm.

The staff consists of the principal dentist, two associate dentists, two trainee dental nurses, who are also receptionists, and one dental hygienist.

The principal dentist is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

The inspection took place over one day and was carried out by a CQC inspector and a dental specialist advisor.

We received feedback from 22 patients. Patients were positive about the service. They were complimentary about the friendly and caring attitude of the staff.

Our key findings were:

• Patients’ needs were assessed and care was planned in line with current guidance.
• Patients were involved in their care and treatment planning so they could make informed decisions.
• There were effective processes in place to reduce and minimise the risk and spread of infection.

• Staff had been trained to handle emergencies, and appropriate medicines and life-saving equipment were readily available. Staff knew where the equipment was stored
• There were systems in place to check equipment had been serviced regularly, including the autoclave, oxygen cylinder and the X-ray equipment.
• Patients were treated with dignity and respect and confidentiality was maintained.
• The appointment system met the needs of patients and waiting times were kept to a minimum.
• There was an effective complaints system in place to deal with complaints as they arose.
• At our visit we observed staff were kind, caring and professional.
• Governance arrangements were in place for the running of the practice