168 Medical Group

Updated 9 November 2018

New Court Surgery service is provided from one address; 168 Locking Road, Weston Super Mare, Avon, BS23 3HQ and delivers general medical services to approximately 11,985 patients. The practice is situated in an adapted office building on a main thoroughfare in a mixed residential and commercial area of the town of Weston Super Mare. Information about New Court Surgery can be found on the practice website

According to information from Public Health England the practice area population is in the third most deprived decile in England. The practice population of children is 4.8% the practice population of working age is above to local and national averages by at least 10%. The practice population of patients 65+ was 24.8%. Of patients registered with the practice, 96% are White or White British, 1.8% are Asian or Asian British, 0.6% are Black or Black British, 1% are mixed race and 0.3% considered themselves as ‘Other’.

The provider told us the practice team is made up of five GP partners one being the Registered Manager and three salaried GPs which means overall the practice has the equivalent of 5.5 WTE (whole time equivalent) GPs at the practice. One of the GPs has a special interest (GPWSI) in dermatology. There are four practice nurses, a mental health nurse and four health care assistants. The practice has recently employed a pharmacist to assist with medicines management. The practice manager is shared with another GP service in the same building and is supported by administrators, secretaries, and reception staff.

When the practice is not open patients can access treatment via the NHS 111 service.

The practice is registered to provide family planning, surgical procedures, maternity and midwifery services, treatment of disease, disorder or injury and diagnostic and screening procedures as their regulated activities.

Updated 9 November 2018

This practice is rated as Good overall. (Previous inspection 17 February 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at New Court Surgery on 26 September 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. They ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• There was a strong focus on continuous learning, mentorship and improvement at all levels of the organisation.
• The practice had a mental health nurse who worked three days per week to provide regular support to patients with anxiety, depression and other mental health conditions.
• Practice leaders had established policies, procedures and activities to ensure safety and assured themselves that they were operating as intended. A programme of review of these was being carried out by the practice manager and the practice leads. For example, health and safety and medicines management.

The areas where the provider should make improvements are:

• The provider should continue with a logging system for prescription paper that is fully in line with NHS England guidance.
• The provider should continue with establishing the immunisation status of staff.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Updated 9 November 2018

Updated 9 November 2018

Updated 9 November 2018

Updated 9 November 2018

Updated 9 November 2018

Updated 9 November 2018