You are here

Inspection Summary


Overall summary & rating

Good

Updated 16 March 2019

About the service: Heathcotes (Carrington Park) provides accommodation for up to eight people living with complex mental health needs and/or a learning disability. Eight people were living at the service at the time of the inspection. Accommodation is provided over two floors and there is a garden to the front.

People’s experience of using this service:

The service met the characteristics of good in all areas.

People received safe care. There were enough staff to support people. Recruitment checks were completed to ensure staff were suitable to work with people in this environment. People were protected from harm and staff administered their medicines safely. Staff understood people’s risks and had management plans in place. Lessons were learnt when mistakes happened. Staff followed infection control practices to protect people.

The care that people received was effective. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff received training and support to provide care effectively. People were provided with meals and plentiful drinks to maintain their wellbeing. People were supported by health care professionals to sustain their health.

People enjoyed positive relationships with staff. Staff provided kind, considerate and compassionate care which recognised people’s right to privacy, upheld their dignity and promoted their independence.

People’s care was responsive to their needs. There was a positive approach to providing support which enabled people to fulfil their potential and celebrate their achievements. People were provided with opportunities to socialise and pursue their interests.

The registered manager was approachable and visible to both people and staff. There were arrangements in place to monitor the quality of the home and make improvements when necessary.

More information is in the full report

Rating at last inspection: Good: report published on 22 June 2016.

Why we inspected: This was a scheduled inspection based on previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 16 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 16 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 16 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 16 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 16 March 2019

The service was well-led

Details are in our Well-Led findings below.