RivaHealth Clinics

Updated 11 August 2025

Date of assessment: 22 September to 3 October 2025.

This was the first inspection of this registered service.

Rivahealth Clinics is a supported living service and is registered to provide personal care to people in their own homes. The service supported 10 people across 3 supported living properties.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

We rated the service as good.

Right support:

People were treated with compassion, dignity, and respect. Staff supported cultural identity and personal expression. Relationships between staff and people were warm and respectful. Care was person-centred and adapted to individual preferences.

Comprehensive assessments captured physical, emotional, and social needs. Care plans reflected what mattered most to each person.

Equity in access and outcomes was actively promoted. Leadership was inclusive, transparent, and supportive

Right care:

Care was evidence-based and tailored to people’s needs. Staff collaborated across services to ensure smooth transitions and continuity. Health promotion and outcome monitoring were consistently applied.

Medicines were safely administered with strong governance. People were involved in their medicines management and some managed their own prescriptions.

People were informed and involved in decisions. Capacity assessments were used to guide best-interest decisions when needed.

Right culture:

The service demonstrated strong safety practices, including thorough incident reporting, safeguarding protocols, and proactive risk management. Staff were well-trained and confident in handling safeguarding concerns and managing challenging behaviours.

Information was accessible, and feedback mechanisms were in place.

Governance systems ensured quality and safety. Staff felt empowered to speak up, and continuous improvement was embedded in practice.

Staff felt supported and valued. Flexible working and professional development were encouraged.

Updated 11 August 2025

People consistently reported feeling safe in the care of staff. Staff were proactive in advising people on safety, including responsible smoking and secure community access. Safeguarding was a visible priority, with staff confident in escalating concerns and people were reassured by their presence. Staff treated people with kindness, dignity, and respect. Interactions were warm, friendly, and culturally sensitive.

People felt comfortable expressing themselves. For example, one person who enjoyed poetry and art was actively supported in these pursuits. Privacy was respected, people had access to lockable bedrooms, and staff balanced safety with personal space. People were encouraged to make choices and maintain independence. Staff guided rather than took over tasks such as cooking and budgeting. Staff promoted confidence and self-esteem by allowing people to do things at their own pace, offering help only when needed.

Care plans reflected people’s unique preferences, including carer gender and communication needs. People were involved in planning their care and confirmed that staff understood their individual needs. Staff supported people’s aspirations, such as volunteering and community engagement, reinforcing a sense of purpose and belonging.