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Bluebird Care, Newmarket and Fenland Good Also known as Used to be Bluebird Care with no comma

Inspection Summary


Overall summary & rating

Good

Updated 13 November 2020

About the service

Bluebird Care, Newmarket and Fenland is a domiciliary (home care) care agency. It provides personal care to people living in their own houses and flats. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of our inspection there were 101 people receiving the regulated activity of personal care.

People’s experience of using this service and what we found

People received care and support at a time and duration that met their needs. There were enough staff with appropriate skills to safely support each person. One person told us, “I do get different [care] staff but they all know me. I know I can trust them to arrive, every day.” All staff we spoke with told us they did not have to rush people’s care and support. Care visit rosters helped ensure staff had enough time to provide people with meaningful care and support. The provider’s monitoring systems were useful in alerting any reason staff were running late. The provider’s office-based staff contacted people or their relative for situations where care staff were delayed such as an emergency or unexpected traffic delays. Office based staff with care skills were also available to provide care and support should they be needed.

Rating at last inspection

The last rating for this service was Good, (published 2 March 2019).

Why we inspected

The inspection was prompted in response to concerns about staffing levels and to follow up on specific concerns we had been made aware of which indicated a risk to people’s safety. A decision was made for us to inspect and examine those risks. We wrote to the provider and asked for information around their systems and processes. This included policies, staffing rota’s, people’s assessment of needs, the preferred times people wanted to receive care and support and the current policy for how the service managed people’s safety (safeguards).

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We found no evidence during this inspection that people were at risk of harm from these concerns.

Please see the safe section of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bluebird Care, Newmarket and Fenland on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 13 November 2020

At our last inspection we rated this key question Good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question, we had specific concerns about.

Effective

Good

Updated 13 November 2020

Caring

Good

Updated 13 November 2020

Responsive

Good

Updated 13 November 2020

Well-led

Good

Updated 13 November 2020