Devonshire Park Dental Centre

Updated 22 October 2024

We carried out this announced on-site inspection on 10 June 2025.

We found the practice had met regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

Improvements were required to the systems to review and investigate incidents and accidents.

Devonshire Park Dental Centre is in Birkenhead and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 28 staff, of which there were 6 dentists, 1 sedationist, 1 foundation dentist, 1 dental therapist, 10 qualified dental nurses, 3 trainee dental nurses, 1 receptionist, 2 massage therapists, 2 practice managers and the cleaner. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 3 dental nurses and the 2 practice managers.

Updated 22 October 2024

Prior to our visit, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 10 patients. Their responses provided a positive view of the dental team and care provided by the practice.

Comments included, “Great staff, very friendly and helpful”, “The medical and clerical staff are always kind, helpful and efficient. The care and treatment I have received has always been first class”, “Excellent service from reception through to the dental staff”, and “Very professional set up. All staff are friendly. Receptionist very pleasant”.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.