We carried out a review of the data available to us about Clarity Homecare (Bolton) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Clarity Homecare (Bolton), you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 27 people using the service, 25 of whom were receiving the regulated service.
People’s experience of using this service and what we found
The service had systems in place to help safeguard people from the risk of abuse. Individual and general risks were assessed and managed by the service. Medicines were managed safely. The service ensured appropriate infection control and prevention measures were in place.
Staff were recruited safely. Staff received a thorough induction and sufficient on-going training to ensure their skills were appropriate to meet people’s needs.
People’s needs were thoroughly assessed and care plans included appropriate health and personal information. Nutritional and hydration needs, such as special diets were adhered to. Referrals were made to other professionals and agencies as required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People said they were well treated and supported and were encouraged to be as involved as possible in their care delivery. People’s privacy and dignity were respected. People were encouraged to be as independent as possible. People’s communication requirements were adhered to.
People were aware of how to make a complaint. The management team were open and honest in their responses to concerns and suggestions. People felt the management team and staff were accessible to talk to them any time.
Auditing systems and regular staff checks provided a way for the service to learn, address issues and improve service delivery. The service worked well with other professionals and agencies.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 4 March 2021 this is the first inspection.
Why we inspected
This was a planned inspection to look at all five domains and to rate the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.