Best Choice Global

Updated 20 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with CQC to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was not a registered manager in post.

Notice of inspection

This inspection was announced.

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 16 May 2022 and ended on 23 May 2022. We visited the location’s office on 16 May 2022.

What we did before the inspection

We reviewed information we had received about the service since they registered with CQC. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke over the telephone with one relative. We spoke with one member of the care staff, a manager, the nominated individual and an operations manager. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We visited the office location to review written records. We looked at one person’s care records. We checked records relating to the management of the service including policies and procedures and quality assurance records.

Updated 20 July 2022

About the service

Best Choice Global Ltd is a domiciliary care service providing care and support to people living in their own homes in the Sheffield area. At the time of our inspection there was one person using the service.

People’s experience of using this service and what we found

The service did not have a registered manager. There had not been a manager registered with the Care Quality Commission since June 2021. Risks to people safety and welfare were identified and managed. Medicines were managed effectively, and the provider ensured all infection control measures were followed by staff.

Safe staff recruitment processes were in place to ensure staff were trained, experienced and safe to provide personal care. There were enough staff at the service and the management team ensured staff were supported to deliver effective care.

Staff treated people with respect and upheld their privacy and dignity. Relatives described staff as kind and caring and were satisfied their family members were in safe hands. Staff understood how to recognise signs of abuse and understood the actions needed to keep people safe.

Care plans contained detailed risk assessments. Risks to people's health and wellbeing were assessed and risks mitigated. Environmental assessments were also in place, which identified and reduced any environmental risks to people and staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive ways possible; the policies and systems in the service supported this practice.

People and relatives who used the service were happy with the care and support they received. Audits and checks of documents and systems helped ensure continuous learning and improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 24 February 2021. This was the service’s first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.