• Care Home
  • Care home

Elliscombe House

Overall: Good read more about inspection ratings

Elliscombe, Wincanton, BA9 8EA (01963) 32746

Provided and run by:
Ellie Group Ltd

Latest inspection summary

On this page

Background to this inspection

Updated 31 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was conducted by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Elliscombe House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Elliscombe House is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 7 people living at the service and 3 relatives. We spoke with 11 staff members which included the registered manager. We reviewed 7 people’s care records and 7 medicines records. We reviewed 3 staff recruitment records. We looked at a variety of records relating to the management of the service, including policies, procedures and audits. After the inspection with spoke with a further two relatives and gained feedback from two health and social care professionals.

Overall inspection

Good

Updated 31 December 2022

About the service

Elliscombe House is a nursing and residential care home providing personal and nursing care to up to 35 people. The service provides support to older people. At the time of our inspection there were 14 people using the service.

People’s experience of using this service and what we found

People told us they enjoyed living at Elliscombe House. The home was well-led and managed. People, relatives and staff spoke highly of the registered manager. People were supported by kind, caring and respectful staff who promoted their independence and dignity.

People were supported safely. Risks were identified and managed. Medicines were managed and administered safely. People’s health needs were met. People were involved in making decisions about their care.

The home was clean, spacious and decorated to a high standard. People enjoyed the outdoor space and country views. There was a relaxed and calm atmosphere. A range of activities and social events were available. People were supported to pursue their interests and develop new ones.

People spoke positively about the food provided and could give feedback and suggestions.

Staff were well trained and supported to ensure they had the knowledge and skills to conduct their roles effectively.

Regular meetings took place. People told us the service responded positively to their feedback. The staff worked well as a team. Governance systems assessed and reviewed the quality of care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 28 September 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.