We carried out a review of the data available to us about Humanity Care and Support Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Humanity Care and Support Services, you can give feedback on this service.
Humanity Care & Support Services is a domiciliary care service which provides personal care to people living in their own homes. CQC only inspects where people receive support with personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection one person was receiving support with personal care.
People's experience of using this service and what we found
The person received safe care and support. Risks to the person’s health and well-being were identified and managed by staff. The person was supported by regular staff which meant they had built a positive relationship with the person.
There was a safeguarding policy and clear procedures in place. The relative confirmed that staff wore appropriate personal protective equipment (PPE) and staff confirmed they had access to PPE when they needed it.
People’s needs were assessed. There was information available throughout the person’s support plans which enabled staff to provide person centred care. The person and their representative had been involved in the care planning process.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The staff member had developed caring relationships with the person, which respected their dignity and privacy and promoted their independence.
The provider operated effective quality monitoring systems and sought feedback from the person using the service. Spot checks took place to ensure staff were working within the policies and procedures of the service.
For more details, please see full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 March 2021 and this is the first inspection.
Why we inspected
This was a planned inspection to provide a rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.