We carried out a review of the data available to us about Karva Care Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Karva Care Services Limited, you can give feedback on this service.
Karva Care Services Ltd is a domiciliary care service providing personal care people in their own home. At the time of the inspection, 8 people were receiving support from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives told us they received care and support from staff who were kind and competent in their role. They told us they felt safe when being supported and staff treated them with dignity and respect.
Staff had access to people’s care plans and details of their support requirements on the provider’s digital care management software system. They recorded their visit times and how they had supported people on the system.
Some relatives raised concerns about the variable times of people’s care calls which was discussed with the registered manager. They provided some explanation of the delays for example due to traffic. However, the registered manager had not used their own quality assurance system to appraise the punctuality of staff and to identify if staff rotas needed to be amended to ensure people received their care on time. The registered manager recognised that they needed to further develop their systems to monitor staff observations to ensure their records demonstrated their assessments staff practices.
We have made a recommendation about the provider’s recording of their quality monitoring systems and the management of people’s medicines on their digital care management software system
People received care and support which was personalised and met people’s needs. The registered manger had a good insight into people’s care delivery and staff care practices as they frequently delivered care to people and worked along staff.
The registered manager valued people’s feedback and told us they would respond promptly to any complaints in line with the provider’s policies.
People were supported by staff who had been trained and supported to carry out their role. They were recruiting with the aim to expand the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 22 February 2021 and this is the first inspection.
Why we inspected
This service had not been inspected since their registration; therefore, this inspection was carried out to gain assurances about the quality of care and systems used to monitor and manage the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.