- Homecare service
CARE 24/7 SOLUTIONS LIMITED
Report from 20 November 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 26 November to 03 December 2025.
The assessment was carried out to check whether the breaches of regulation issued at our last inspection had been met. The provider was previously in breach of the legal regulation in relation to safe care and treatment, fit and proper person employed and good governance. Improvements were found at this assessment, and the provider was no longer in breach of regulations.
We looked at 9 quality statements in the key questions of safe and well led.
Lessons were now being learned and had been embedded to promote good practice. Incidents forms were now comprehensively filled out and followed up with staff.
The provider now worked with people to understand and manage risks. Staff knew how to manage people’s risks and care plans, and risk assessments now included appropriate detailed information.
Medicines were now managed effectively and fire risks associated with paraffin-based emollient creams were included in risk assessments. Variable dose medicines now contained the required information to support staff in administering PRN “when required” doses safely.
Leaders had attended training to strengthen their knowledge, and there was ongoing training scheduled.
Governance concerns had been addressed, and audits were now effective in identifying where improvement could be made.
The business continuity plan had been updated and contained relevant information for emergency situations.
Daily notes were now being comprehensively completed by staff, with daily oversight to ensure accuracy and consistency.
People's experience of this service
Feedback was gained from service users and relatives off-site. Overall comments from people and relatives were positive. For example, 1 person said, “I’m happy with them. Since the day I got them I’m very happy with them.”
People knew how to raise a concern with the service if needed. People said staff helped them or their relatives to manage risks. For example, 1 person told us, “Staff follow [Person] when they go downstairs. They make sure the walker is next to the chair.”
People said staff were well trained, arrived on time and stayed until all support needs were met. There were examples given of staff staying a little longer to ensure people’s needs were met. People confirmed their medicines were managed safely by staff.
Service users and relatives reported regular opportunities to provide feedback about the service they received.