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Manchester House Nursing Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 8 December 2020

Manchester House is registered to provide accommodation and nursing care for up to 67 older people and younger adults. There were 53 people accommodated at the time of the inspection.

People’s experience of using this service and what we found

People's experience of using the service was positive. People received the care and support they needed when required. People said they were supported by the same carers most of the time. People and family members told us staff were helpful and kind and treated people with dignity and respect. Positive relationships had been developed between staff and people they supported.

All the people we spoke with told us they felt safe living at Manchester House. We were told, “Staff are excellent” and “I like living here, It’s a good place.” One relative told us how their loved one had improved overall following admission to the service.

People reported good support regarding the management of their medicines and told us they got their medicines on time. The medications records we looked at were clear and supported best practice. Staff administering medicines were suitably trained and competent.

Risks associated with people’s care were identified and managed to minimise harm. The service supported a wide range of people with complex and diverse nursing care needs. Supporting care records mostly identified risks clearly and there were plans in place to help keep people safe.

The service was following good practice guidance regarding the management of COVID-19 and maintaining standards of hygiene and infection control.

Following the last registered manager leaving, a senior manager for the provider was running the service and providing effective leadership. A new manager had been appointed and was due to start in the New Year.

The provider’s governance systems and organisational structure was well developed and provided effective monitoring and support for the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 31 July 2018).

Why we inspected

We responded to our current risk rating of this service, which showed the service as high risk. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has remained as Good. This is based on the findings at this inspection.

We found no evidence during this inspection that people were at risk of harm. Please see the Safe and Well-led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Manchester House Nursing Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 8 December 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 8 December 2020

Caring

Good

Updated 8 December 2020

Responsive

Requires improvement

Updated 8 December 2020

Well-led

Good

Updated 8 December 2020

The service was well led.

Details are in our well led finding