The Care Quality Commission
  • Doctor
  • GP practice

The Oswald Road Medical Centre Also known as The Oswald Road Medical Centre

Overall: Good read more about inspection ratings

78-80 Oswald Road, Scunthorpe, DN15 7PG (01724) 843168

Provided and run by:
Dr Sheena Kurien-George

Important: The provider of this service changed - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Oswald Road Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Oswald Road Medical Centre, you can give feedback on this service.

23 August 2022

During a routine inspection

We carried out an announced comprehensive inspection at The Oswald Road Medical Centre on 16 and 23 August 2022. Overall, the practice is rated as good.

Safe - good

Effective - good

Caring - good

Responsive - good

Well-led - good

Why we carried out this inspection

We carried out this inspection in line with our inspection priorities. This was the providers first inspection since registration in February 2021.

How we carried out the inspection

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

  • Conducting staff interviews using video conferencing.
  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A short site visit.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs. We noted good quality care of patients with long term conditions and high-quality asthma reviews.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care. We noted significant improvement in data relating to patient satisfaction.
  • Patients could access care and treatment in a timely way. We noted significant improvement in data relating to patient satisfaction with access following the implementation of new systems to address this area.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We noted excellent practice in the use of the gold standard framework for patients requiring end of life care. The practice had developed a patient register and systems to clearly identify these patients and ensure all staff were informed of the care requirements at each stage. Patients were offered a home visit or video call and anticipatory medicines. Advice was offered to care staff and relatives.

Whilst we found no breaches of regulations, the provider should:

  • Identify a deputy safeguarding lead.
  • Improve storage facilities in the storeroom.
  • Improve monitoring of the use of blank prescriptions.
  • Continue to take action to improve the uptake of childhood immunisations and cervical screening.
  • Improve systems to monitor staff training.
  • Further develop and share the practice vision and strategy.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services