We carried out a review of the data available to us about Midlands Total Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Midlands Total Care Limited, you can give feedback on this service.
Midland Total Care Limited is a domiciliary care agency providing care and support to people living in their own homes. At the time of our inspection, there were 12 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. 11 people were receiving personal care at the time of inspection.
People’s experience of using this service and what we found
We could not be sure that training and induction undertaken by staff met Care Certificate Standards. We have made a recommendation about the training and induction offered to staff working at the service.
People received safe care and were protected against avoidable harm, abuse, neglect and discrimination. There were systems and processes in place to safeguard people from potential harm. Staff completed training about safeguarding people from harm and knew how to report abuse.
There were enough staff to meet people's needs safely. People were supported by staff who knew them and their needs well. The provider had safe recruitment practices in place to ensure people employed were suitable to work at the service.
Medicines were administered safely by trained staff, and records that were completed were accurate.
Where the provider took on the responsibility, people were supported and encouraged to maintain good nutrition and hydration.
People told us they were treated with respect and kindness when receiving care from staff.
People were involved in the care planning and reviews of their care. The provider had a complaints procedure which was accessible to people using the service. There had not been any complaints received at the time of our inspection.
The registered manager and provider understood their responsibilities and worked in an open and transparent way.
The provider conducted regular checks to ensure any issues were found and resolved.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 5 February 2021 and this is the first inspection
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.