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Archived: Caring Personal Assistants Ltd - Head Office

Suite 33, The Quadrant, 99 Parkway Avenue, Sheffield, S9 4WG (0114) 213 8213

Provided and run by:
Caring Personal Assistants Ltd

Important: This service is now registered at a different address - see new profile
Important: This service was previously registered at a different address - see old profile

Inspection summaries and ratings from previous provider

Inspection summaries and ratings at previous address

On this page

Background to this inspection

Updated 15 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one adult social care inspector.

Service and service type:

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to adults with a range of support needs, including older people and younger disabled adults.

Not everyone using Caring Personal Assistants Ltd receives support with the regulated activity of ‘personal care’; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of this inspection three people were being supported with personal care tasks.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was not available to speak with during this inspection.

Notice of inspection:

This inspection was announced, which meant the provider was given 48 hours’ notice of our inspection visit. This was because the location provides a small domiciliary care service and we needed to be sure that someone would be available to meet with us.

On the 31 May 2019 we visited the office location. On the 3 June 2019 we spoke over the telephone with one member of care staff.

What we did:

Due to the timescales of this inspection we did not ask the registered provider to complete a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

Before this inspection we reviewed the information we held about the service, which included correspondence we had received, and any notifications submitted to us by the service. Statutory notifications are information the registered provider is legally required to send us about significant events that happen within the service. For example, where a person who uses the service has a serious injury.

Before this inspection we contacted staff at Healthwatch Sheffield and they had no concerns recorded. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

During the inspection we met with the nominated individual and deputy manager. We spoke with one member of care staff. We spent time looking at written records, which included three people’s care records and other records relating to the management of the service.

Overall inspection

Good

Updated 15 June 2019

About the service:

Caring Personal Assistants Ltd is a domiciliary care agency which provides personal care to adults with a range of support needs in their own homes.

The Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’. Where they do we also take into account any wider social care provided. Caring Personal Assistants Ltd was providing personal care to three people at the time of the inspection.

People’s experience of using this service:

Staff were provided with an effective induction and relevant training to make sure they had the right skills and knowledge for their role. Staff were supported in their jobs.

People were consulted and listened to about their care and support needs. People were supported to have maximum choice and control of their lives.

People were supported to maintain good health and have access to health and social care services as required.

There were effective systems in place to monitor and improve the quality of the service provided.

The service had up to date policies and procedures which reflected current legislation and good practice guidance.

Rating at last inspection:

Good (report published on 23 November 2018).

Why we inspected:

This was a focused inspection to check the progress the registered provider had made following our inspection on 10 and 11 October 2019 when we found one breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, relating to good governance.

The team inspected the service against two of the five questions we ask about services: is the service well led and is the service effective? No risks, concerns or significant improvement were identified in the remaining key questions through our ongoing monitoring or during our inspection activity, so we did not inspect them. The ratings from the previous comprehensive inspection for these key questions were included in calculating the overall rating in this inspection.

Following the previous inspection we asked the provider to complete an action plan to show what they would do and by when to improve the key question of well-led to at least good. During this inspection we found improvements had been made in this area and the service was no longer in breach of regulations.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk