Barnt Green

This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At the last assessment we rated this key question requires improvement. At this assessment the rating has remained the same. The service was in breach of regulation as we identified that the provider’s governance processes were not always effective. The provider did not have robust systems and processes in place to safely support Jubilee patients to seclusion.

Requires Improvement: This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.