Barnt Green

This means we looked for evidence that people were protected from abuse and avoidable harm. 

At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. The service was in breach of legal regulation as staff did not always ensure ward environments were clean and well-maintained. We observed visibly unclean areas in the communal areas of Jubilee and Clent ward. 

Requires Improvement: This meant that some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.