We carried out a review of the data available to us about Evolving Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Evolving Care, you can give feedback on this service.
Evolving Care is a homecare agency providing personal care to older people and people with physical disabilities. At the time of our inspection there were 40 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received a safe service. Systems were in place to protect people from harm. Recruitment of new staff was robust. Assessments were in place to recognise the risks faced by people in their daily lives as well as risks presented by their home environment and to reflect the lone-worker status of staff. Medication was appropriately managed to promote people’s wellbeing. The spread of infection was minimised by good standards of hygiene maintained by staff.
Assessments of people’s needs were obtained prior to them receiving support. This information was used to form person-centred care plans. Staff were trained for their roles and a structured induction process ensured that new staff were prepared to support people in line with good practice. The capacity of people to make decisions about their daily lives were in place.
People felt that they were respected by the service and were involved in their support. People’s personal details were protected.
Care plans were person-centred and included an overview of the lifestyle and preferences of people. A system for investigating complaints was in place with evidence on how these had been addressed for the future.
The registered manager was aware of their responsibilities as a registered person. People and their families had the opportunity to comment on the standard of support provided. Quality assurance systems were in place to measure the quality of support with enhancements to systems being considered.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 9 February 2021 and this is the first inspection.
Why we inspected
This was a planned inspection to give the service its first rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.