We carried out a review of the data available to us about Rawi Care UK Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Rawi Care UK Ltd, you can give feedback on this service.
Rawi Care UK is a domiciliary care agency. The service provides personal care to older people. At the time of our inspection there were two people using the service.
People’s experience of using this service and what we found
People told us they were treated with dignity and respect by their care workers. A person told us “I cannot speak highly enough of [my care worker], she’s someone who cares for me.”
People benefitted from consistent staff who knew their needs well and could communicate using the same language. Care workers understood how to treat people with dignity and respect and people were supported to be involved in planning and speaking up about their care. The provider understood what was important to people, such as their wishes and needs for care and what they liked doing.
People were safeguarded from abuse and poor treatment by staff who understood their responsibilities to detect and report abuse. Risks to people’s wellbeing were assessed with appropriate measures in place to keep people safe. Staff were recruited safely.
Care workers received the right training and supervision to do their roles. The registered manager checked staff’s skills and knowledge to ensure they could perform their roles safely and effectively. The provider carried out detailed assessments of people’s needs and wishes for care and used this to plan people’s care with them. Care workers responded to people’s changing needs and provided extra support and reassurance when people needed it.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager promoted a positive culture, engaging well with people who used the service and care workers. The provider carried out regular checks on people’s care and made sure people were satisfied with the service they received.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection:
We registered this service on 19 February 2021 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We have made a recommendation in relation to how the service assesses people’s capacity to make certain decisions for themselves. We will check if the provider has acted on any recommendations at our next comprehensive inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.