We carried out a review of the data available to us about In Home Care (Eastleigh) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about In Home Care (Eastleigh), you can give feedback on this service.
In Home Care (Eastleigh) is a domiciliary care provider. At the time of this inspection 10 people received personal care support from the service. The service supported older people, some of whom were living with dementia, within their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe using the service and relatives felt assured they were kept safe from abuse. The service had enough staff to ensure people received a reliable and consistent service that met their needs. Staff had been safely recruited.
There were plans in place for foreseeable emergencies. Risks concerned with people’s health, care and the environment were assessed and reduced as far as was practicable. People were supported to take their medicines safely. Staff were provided with training and checked to ensure they were following correct procedures. The service managed incidents affecting people’s safety well.
People’s nutritional needs were met, and staff worked collaboratively with health and social care professionals to support people with their healthcare needs. There was a system in place to allow people to express any concerns or complaints they may have.
There were effective systems in place to monitor and improve the quality of the service provided.
Care planning was focussed on people’s individual needs and preferences and provided information about the tasks staff needed to perform at each visit and how the person liked these to be completed. This helped ensure people received personalised care in a way that met their individual needs.
People were treated with kindness and compassion and people felt staff went the extra mile. Staff were able to identify and discuss the importance of maintaining people’s respect and privacy at all times. Care plans had been reviewed with people to ensure they were delivering person centred care.
Most staff felt supported by the registered manager and felt staff morale was positive. Staff we spoke with were enthusiastic about their jobs and showed care and understanding for the people they supported.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, and in their best interests. Policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 08 February 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.