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Inspection Summary


Overall summary & rating

Good

Updated 3 August 2017

Person Centred Care is based in Cheltenham and provides personal care to over 48 people living in their own homes in Gloucestershire. Personal care is provided to older people, people living with dementia, a physical disability, a learning disability and mental health needs. Additional services can be provided and a further three people were receiving these without the provision of personal care.

At the last inspection on 20 August 2015, the service was rated Good. At this inspection we found the service remained Good.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. People received individualised care which reflected their personal preferences, wishes and routines. Staff understood people really well and had developed positive relationships with people. They treated people with respect, dignity and sensitivity. People said, “Staff are doing a wonderful job”, “Very pleased with the whole team” and “Staff are top notch - absolutely dedicated.”

People were supported by staff who had been through a recruitment process to assess their skills and aptitude for their role. Staff completed an induction programme and training to equip them with the knowledge they needed to carry out their duties. They said communication between themselves and the office was good and they felt supported in their roles. The registered manager monitored the practice of staff through spot checks and from feedback from people and their relatives. Staff understood how to protect people's rights. People felt safe with the service they received.

The quality of care was monitored closely and the management team met weekly to review the service being provided. People, their relatives and staff were invited to take part in annual surveys of their experience of the service. A complaints process was in place and people knew who to raise issues or concerns with. Relatives commented, “We are extremely satisfied with the level of care given” and “We have been fortunate in the agency we chose.”

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 3 August 2017

The service remains Good.

Effective

Good

Updated 3 August 2017

The service remains Good.

Caring

Good

Updated 3 August 2017

The service remains Good.

Responsive

Good

Updated 3 August 2017

The service remains Good.

Well-led

Good

Updated 3 August 2017

The service remains Good.