Patkay Care Services Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. We reviewed 1 quality statement. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Processes were in place to ensure people had equity in outcomes. Care plans highlighted people’s diverse needs, including their religion, culture and sexuality. Staff received equality diversity and inclusion training to give them an understanding of the context in which they worked. Where people requested gender specific support, this was in place. The service actively promoted inclusion and respected people’s cultural needs and individual differences. They supported 1 person by going to their favourite shop to buy their preferred traditional food and supported another person who was feeling isolated to join a social group. Staff comments included, “We support people with different values, cultures and religions and we support them in the way they want to be supported and follow their traditions.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.