Patkay Care Services Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. We reviewed 1 quality statement. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s choice and independence was promoted, and this was reflected in people’s care records and confirmed through our conversations with staff. Staff spoke warmly about people and told us about examples where they promoted their independence and encouraged them to make choices. Staff demonstrated a kind and compassionate approach. Comments included, “I take care of clients in the same way I would my grandma or my mother. I treat people in the same way as I would want to be treated if I needed care, and I like it when they are smiling when I leave.”

People and relatives gave positive feedback about the caring and supportive nature of staff. Comments included, “They [staff] respect my independence and encourage me to do what I can for myself, but they are there if I need anything” and “They are very, very caring and all of them [staff] are extremely nice people.”

People and relatives were involved in writing and reviewing their care plans.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.